Frequently asked questions
What areas do you serve?
We proudly serve New York and surrounding regions ( New Jersey,Long island, Staten Island). If your event is outside this area, please reach out—we may still be able to accommodate you for an additional travel fee.
How do I book my event?
You can start by filling out one of our online forms. Once we confirm your date and details, a deposit is required to secure your booking. Payments can be made via Zelle, Venmo, Square, PayPal, or Apple Pay.
Do you provide setup and teardown services?
Yes! Our team handles delivery, setup, and teardown so you can enjoy your event without any stress. Setup times vary depending on the scale of your décor.
Can I make changes after booking?
Small adjustments can usually be made up to two weeks before your event date. Any major changes may affect pricing or availability, but we’ll always work with you to accommodate your needs.
What happens if I need to cancel my booking?
Deposits are non-refundable, but we understand plans can change. We’ll gladly apply your deposit toward a future date or event if you reschedule with enough notice.
What makes your décor different?
We focus on elevated, customized designs that blend artistry and precision. Every installation is crafted to match your theme, venue, and color palette, bringing your vision to life with a refined, luxury touch.
How much time do you need for setup?
Most standard décor installations require approximately 2 hours.
Full venue décor typically needs 3 hours or more, depending on the scale of the design.
If your venue permits less than 2 hours of setup time, a rush setup fee will apply to accommodate the additional staffing and expedited work required.
Will I receive a contract?
Yes. Once your deposit is received, you’ll be sent a link or email inviting you to complete our online booking form, which includes all terms of service and outlines the details of your event agreement.
How much is the deposit, and when is the final payment due?
A 35% deposit is required to secure your event date.
The remaining balance is due 24 hours before your event.
If any portion of your balance is paid in cash, it must be completed before setup begins on the day of your event.
Have more questions? Contact us anytime
we’re glad to help!